← Back to homeTerms of use →

Legal

Privacy policy

Effective Date: 01.01.2026
Last Updated: 01.01.2026

At Rankbly LLC ("Rankbly," "we," "us," or "our"), we value your trust and protect your information with a risk-based, security-first approach. This Privacy Policy explains what we collect, why we collect it, how we use and protect it, and what rights you may have.

This policy applies to our website, contact forms, client onboarding, and service delivery for AEO and related compliance services.

1) Information We Collect

We collect information that identifies, relates to, describes, or can reasonably be linked to you or your organization ("Personal Information").

  • Identifiers: full name, work email, phone number, company name, company website, and business address.
  • Commercial and compliance data: tax IDs, EORI numbers, shipment or supply-chain records, audit documents, and records of services purchased or considered.
  • Professional data: role, department, authorization level, and business contact preferences.
  • Technical data: IP address, browser/device type, operating system, referral URLs, page interactions, and cookie identifiers.
  • Communications: messages you send us, meeting notes, support interactions, and email correspondence.

2) How We Use Personal Information

We use Personal Information only for legitimate business and legal purposes, including:

  • Service delivery: preparing and executing AEO applications, internal audits, risk assessments, and advisory work.
  • Client communication: responding to inquiries, sending project updates, and providing support.
  • Legal and regulatory compliance: meeting obligations under customs, tax, accounting, anti-fraud, and related laws.
  • Operations and improvement: securing, maintaining, and improving our services, workflows, and digital user experience.
  • Marketing (where allowed): sharing relevant insights or service updates. You can opt out at any time.

We do not sell Personal Information.

Depending on your location, we process data under one or more legal bases:

  • performance of a contract or pre-contract request;
  • compliance with legal obligations;
  • legitimate interests (for example, service quality and security);
  • consent, where required by law.

4) Data Sharing and Disclosure

We disclose Personal Information only when necessary and with safeguards in place:

  • Authorities and regulators: when required for customs or legal compliance.
  • Service providers (processors): trusted vendors supporting hosting, communication, analytics, CRM, and security.
  • Professional advisors: legal, tax, accounting, and insurance advisors under confidentiality obligations.
  • Business transfers: in connection with merger, acquisition, reorganization, financing, or asset sale.

All recipients receive only the minimum data needed to perform their function.

5) Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • keep the website functional;
  • remember preferences;
  • measure traffic and performance;
  • improve content relevance and user experience.

You can manage cookies in your browser settings. Blocking certain cookies may impact site functionality.

6) Data Retention

We retain Personal Information only as long as needed for the purposes described in this policy, including legal, tax, audit, accounting, dispute-resolution, and recordkeeping obligations. When retention is no longer required, we delete or anonymize the data.

7) International Data Transfers

Because we serve organizations across jurisdictions, information may be processed in the United States and other countries. When cross-border transfers occur, we apply appropriate safeguards required by applicable law.

8) Security Measures

We apply layered technical and organizational safeguards designed to protect confidentiality, integrity, and availability of information, including:

  • encryption in transit and at rest (where appropriate);
  • access controls and least-privilege permissions;
  • secure development and infrastructure practices;
  • periodic security reviews and monitoring.

No method of transmission or storage is completely risk-free, but we continuously improve our controls.

9) Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

  • access and receive a copy of your data;
  • correct inaccurate information;
  • request deletion of your data (subject to legal exceptions);
  • restrict or object to certain processing;
  • withdraw consent where processing is based on consent;
  • opt out of marketing communications;
  • appeal a denied rights request where permitted by law.

California Privacy Rights (CCPA/CPRA)

California residents may have rights to know, delete, correct, and limit use of certain sensitive personal information, and to non-discrimination for exercising privacy rights.

10) How to Exercise Your Rights

To submit a privacy request, contact us at hello@rankbly.com. We may need to verify your identity before processing your request. Authorized agents may submit requests where legally permitted.

11) Children’s Privacy

Our services are intended for businesses and professionals, not children under 16. We do not knowingly collect personal information from children under 16.

12) Changes to This Privacy Policy

We may update this policy periodically to reflect legal, technical, or business changes. Material updates will be posted on this page with a revised "Last Updated" date.

13) Contact Our Privacy Team

Rankbly LLC
Attn: Privacy Department
Email: hello@rankbly.com